Why Your Responsiveness Matters: How Our Team is Compensated and Why It Affects You

At DKK Accounting, we’re always looking for ways to serve our clients better—more efficiently, more accurately, and with greater transparency. One of the recent changes we’ve made internally is an adjustment to how our team is compensated. And believe it or not, it affects you, too.

Moving to a Performance-Based Pay Model

Traditionally, employees are paid based on hours worked. But in the accounting and bookkeeping world, time doesn’t always equal results. That’s why we’ve moved to a performance-based compensation model.

Instead of simply clocking hours, our team members are now compensated based on the work they complete. This means their pay is directly tied to the deliverables we provide to you—such as reconciled accounts, accurate reports, and up-to-date records.

This model encourages greater focus, efficiency, and accountability. But it also means that when work stalls due to missing documents or delays in communication, our employees can’t get paid—and your books don’t move forward.

Why We’re Telling You This

We know that bookkeeping is just one of the many things on your plate. But when we request documents, answers, or approvals, it’s not just about ticking boxes—it’s what allows us to complete the work you hired us for.

When responses are delayed, it doesn’t just slow us down—it can also prevent our team from being compensated for their time and effort. That’s why we’re asking for your help.

How You Can Support the Process

Here are a few simple ways to help us help you:

• Respond to requests for information as soon as possible
• Upload bank statements and other documents on time
• Let us know if you’re running into issues accessing what we need
• Use our preferred communication channels (email, portal, etc.) for speed and tracking

These small actions go a long way in keeping your books accurate, your reports timely, and our team motivated and fairly paid.

We’re in This Together

We’re not asking for perfection—just partnership. When we work efficiently together, you get better service and results, and our team is rewarded fairly for delivering them. Everyone wins.

If you ever have questions about our process, communication expectations, or how to streamline things on your end, reach out. We’re happy to support you in whatever way we can.

Thanks for being part of our journey toward a better, more sustainable service model for everyone involved.